Refund Policy

SoccerTech has a strict refund policy for all its programs. 

SoccerTech is not responsible for actions outside of our control, including such events like war, weather cancellations or other “Acts of God”, including pandemic outbreaks and /or similar events.  Should a season be cancelled due to any of these events, refunds or credits might be offered on a case-by-case basis.  Should the program already have incurred expenses, these shall be deducted from the refund or credit on a per player ratio.

SoccerTech reserves the right to delay a soccer season for any of the actions mentioned above.  Should a season be delayed by more than four sessions but not cancelled, SoccerTech will evaluate each and every program on a case-by-case basis to determine if it might offer refunds or credits or program extensions. Any refund or credit for a delayed season will be subject to a $50 admin fee to each player registration.  Any delayed program already in progress will not be eligible for a refund or credit.

Should you register your player with SoccerTech under KidSport and then withdraw your player without KidSport having paid us prior, our posted admin fee will still apply. Should you withdraw and KidSport has paid us, we will send the funds back to KidSport minus the admin fee that is posted.

Weather or Smoke cancellations or other “Acts of God” will not trigger refunds, credits or make-up sessions as they are outside of SoccerTech’s control. SoccerTech could decide to offer some good will and offer make-up sessions if there are 4 or more of these cancellations in a season.

Once you register with our Association, registrants may withdraw their player application in writing under the following criteria:

SPRING PROGRAMMING (considered any programming spanning May and June)

  • Any date prior to the End of the Early Bird Deadline: Full refund minus a $50 admin fee;
  • Any date between the End of the Early Bird Deadline and April 1: $75 admin fee;
  • Any date after April 1st: No refund or credit offered;
  • Program in progress, on time, delayed or rescheduled: No refund or credit offered.

INDOOR PROGRAMMING

  • Once you register with our club, registrants may withdraw in writing their player registration up until one week prior to the CMSA Team Entry deadline for each season posted on the CMSA Website.
  • If, at the time of written request, the player has not attended a try out, they will be charged an administration fee of $100 with the rest of the registration fee to be refunded.  If the player has attended a try out or the date is after one week prior to the CMSA Team Entry deadline, there will be no refund. For Indoor 2025/26, this deadline is 12:00 am on September 8th, 2025. For Outdoor 2026, this deadline is 12:00 am on March 23rd, 2026.

OTHER PROGRAMMING

  • Any date prior to 30 days prior to the advertised program start: Full refund minus $50 admin fee;
  • Any date between the 30th and the 16th day prior to the advertised program start: Full refund minus a $100 admin fee;
  • Any date after the 15th day prior to the advertised program start: No refund or credit offered;
  • Program in progress, on time, delayed or rescheduled: No refund or credit offered.

ADDITIONAL POLICIES FOR ALL SOCCERTECH PROGRAM REFUNDS

For season ending injury as noted by a doctor, SoccerTech will evaluate each application individually and may offer refunds or credits for future purchases, solely at SoccerTech’s discretion.

SoccerTech Programs valued at $75 or cheaper are not eligible for a refund or credit.

Community Association Fees are not eligible for a refund or credit. Credits are not refundable.

NSF on any transaction will automatically cause a $30 NSF fee.

Any potential refund can take up to 4 weeks to be processed and posted.

Programs that SoccerTech runs for other Associations will have the same refund policy as posted here, unless it is clearly mentioned differently on its specific program website page.

For potential financial assistance refund requests: if you should choose to register your child first in our program and fully pay for the child, we will not be able to apply KidSport or JumpStart funding against this purchase. Please register your child in our software without the use of your Credit Card by paying with the registration number from either KidSport or JumpStart, using the JumpStart/KidSport button in the software.  SoccerTech will receive the payment for the registrations from either entity directly. We will only accept the financial assistance, if this process has been followed exactly.

***PLEASE NOTE: should a player at Calgary Rockies have outstanding fees in their account and is then registered at SoccerTech, the funds will be used to cover the outstanding invoices at Calgary Rockies and the player is ineligible to participate until the debt is settled. The same also applies for players moving from SoccerTech to Calgary Rockies, unless the debt is waived by either leadership.

For any financial aid questions, KidSport/JumpStart are considered 5PAY and are not considered 1PAY eligible.